Hello do you ever read customer email before doing a cut and paste job? this is the 9th times i have told yahoo that i have deleted cookies and clear cache. Please read what i have written below because the way the issue is handle over the oat 2 month is disgusting. If you can't provide be with a solution , it is fine, please dont kick the foot ball back to me just because you have to. The way this issue is handled is going to be faxed over to yahoo headquater. one to yahoo UK and one to yahoo America.
If you can solve this issue( by reading what is written below) please solve it. if you can't say it so dont waste customer's time and your time.
Very dissapointed with low efficient and service is non existance at all.
Solve it or tell me you can't do it! This issue and the way how it is handled will be shown to the all yahoo headquater worldwide and will be widely discussed.
Regards,
Danny
Yahoo! UK %26amp; Ireland Mail %26lt;uk-mail@cc.yahoo-inc.com%26gt; wrote:
Hello Danny,
Thanks for writing to Yahoo! UKIE Customer Care.
Please try to clear your cookies occasionally for Yahoo! Mail Beta to
function properly.
Note: If you have a browser that is not listed below, please check that
browser's help for instructions on deleting cookies.
To clear cookies in IE 6.x for Windows:
1. Click on "Tools" menu in the browser.
2. Select "Internet Options" from the pull-down menu."
3. Click on the "General" tab on the top portion.
4. In the middle section, click on the "Delete Cookies" button. A popup
window will appear and press "Ok" in this window to delete the cookies.
5. Click on the "Ok" button in the Internet Options window.
To clear cookies in FireFox 1.x for Windows:
1. Click on "Tools" menu in the browser.
2. Select "Options" from the pull-down menu."
3. Click on the "Privacy" tab on the left portion of the window.
4. In the middle section, click on the "Clear" button next to the word
'Cookies'.
5. Click on the "Ok" button in the Options window.
At this point, all of the cookies your browser had stored have been
deleted. There is no need to exit or restart your browser at this point.
I hope the information I have provided to you above will help answer
your question. Please let me know if you still need assistance so I can
help you further.
Regards,
Gary
Customer Care - Yahoo! UK %26amp; Ireland
CONFIDENTIALITY NOTICE: This email and any attachment is confidential
and may be legally privileged. It is intended for the named recipient
only.
Original Message Follows:
-------------------------
%26gt;%26gt;REDFRMCON
Mail-Id: 1151435290-9624
Name: Danny
Yahoo! ID: designercube
Type of feedback: Bug Report
Problem area: Error - Page cannot be displayed
Error message: Other... (included below)
How often this occurs: Always
Type your feedback here:
Hello,
In respond to your email i have
included the information below:
I have tried to use 'search mail'
fuction from my yahoo email which
locate around top left coner but this
fuction failed all the time since
March 2006. I have never able to use
this fuction again. This fuction
generate the error message below:
--------------------------------------...
--------------------------------------...
--------------------------------------...
------------------------------
There was a problem:
Unknown problem. Please submit a bug
report stating that you received this
message.
--------------------------------------...
--------------------------------------...
--------------------------------------...
-------------------------------
I have sent bug report 9 times for the
same issue but with no solution. The
problem has never been resolved.
It is important that this fuction
works again since i have been relying
it heavily to trace previous emails
correstpondent from customers and
since this fuction failed i have to
browse page by page and sometimes 20
pages to locate customers' email.
I have cleared cache, deleting cookies
and the problem still persist.
Therefore i am making an experiment
trying to use the fuction somewhere
else, using a pc locate 20 miles away
from home and the problem persist
indicating it is not the issue of PC
or ISP problem.
I hope the above information will help
to resolve this issue.
For your information a copy of this
email will be filed and ready to be
faxed over to yahoo head office as i
have written over 10 emails for the
same issue and if i am not getting a
proper reply i am sorry the head
office will have to review all my
emails correstpondent to decide the
neccesary action to technical
department and customer service.
Regards,
Danny
Yahoo! Mail (mail@cc.yahoo-inc.com)
wrote:
Hello,
Thank you for writing to Yahoo! Mail.
Yahoo! Customer Care is committed to
providing our customers complete
and accurate solutions to issues and
questions reported within 24 hours.
We apologize for the delay in
responding to this message. Yahoo! is
aware of the issue you reported and
now believes that the issue is
resolved. If this issue still exists
or if you have any other issues or
questions, please reply to this
message with the following information
and we will respond as quickly as
possible.
- The problem you are having,
including steps you take leading up to
the
error?
- How frequently it occurs?
- The exact text of any error message
you receive?
Again, we sincerely apologize for any
inconvenience this delay may have
caused you, and we thank you for your
patience. Your satisfaction is
always our goal.
Thank you again for contacting Yahoo!
Customer Care.
Regards,
Yahoo! Customer Care
Visit our online help pages at:
http://help.yahoo.com/help/us/mail/
Original Message Follows:
-------------------------
"Mail-Id: 1151088907-4585"
"Name: Danny Yap"
"Yahoo! ID: designercube"
"Type of feedback: Bug Report"
"Problem area: Managing and storing "
messages
"Error message: Other... (included "
below)
"How often this occurs: Always"
Type your feedback here:
Hi Yahoo,
I am receiving the following message
while using 'search mail' fuction to
retrived my emails from 'in box'
and 'sent mail'
Search Mail [ Advanced Search ]
There was a problem:
Unknown problem. Please submit a bug
report stating that you received this
message
I have cleared cauch, deleted cookies
and even formated my pc the problem
still persist.
I tried to use the same fuction from
other computer in other location and
the problem still persist. Obviously
this is not a PC problem but yahoo's
problem.
I have written many emails to yahoo
with no reply or receiving a reply
over and over telling me to delete
cookies and so on.
Please can i have a solution for this
problem before i decide to leave yahoo
for good.
I will be faxing a copy of this report
to yahoo in london and a copy of your
reply will then be faxed over to
london too if i am receiving an email
telling me to delete cookies.
I am sorry i have to demand a solution
after 9 emails to customer service. My
other yahoo email that ended with
yahoo.com work fine on this fuction
and i am hoping Yahoo UK make an
efford to deal with this issue.
Regards,
Danny
"While Viewing: "
http://uk.f278.mail.yahoo.com/ym/Search
?
Find=1%26amp;B=1%26amp;_p=top%26amp;ftyp=A%26amp;T=WHOLE_MSG%26amp;M...
CONTAINS%26amp;S=rgibson@dundee.co.uk%26amp;ymuri=...
m%26amp;folderscrumb=zeeM7b2lnXg%26amp;sfi=2%26amp;urlex...
ras=YY=40199%26amp;inc=25%26amp;order=down%26amp;sort=da...
e%26amp;pos=0%26amp;view=a%26amp;head=b%26amp;box=Inbox
"Form Name: "
http://add2.dir.scd.yahoo.com/fast/help
/mail/cgi_feedback
"Yahoo ID: designercube : Yahoo id from "
cookie
https://amt.yahoo.com/amt/dosearch?.tok
en=XpDzDrmfqeLox54XAtZqjKzkRukM9HXQ4OU...
pUYkXv3UWQ--
: Yahoo id from form
https://amt.yahoo.com/amt/dosearch?.tok
en=IkSo0DqfqeL8XBKdXhEWM8CM8JYRatMuwQE...
r3fD4FGBfA--
"Browser: Mozilla/4.0 (compatible; MSIE "
6.0; Windows NT 5.1; SV1;
Maxthon; .NET CLR 1.1.4322; FDM)
"REMOTE_ADDR: 84.9.193.13"
"REMOTE_HOST: unknown"
"Date Originated: Friday June 23, 2006 -"
11:55:07
While Viewing:
http://uk.f278.mail.yahoo.com/ym/Search?...
_MSG%26amp;M=CONTAINS%26amp;S=6886824193%26amp;ymuri=ym%26amp;...
extras=YY=62128%26amp;inc=25%26amp;order=down%26amp;sort...
x
Form Name: http://add2.dir.scd.yahoo.com/fast/help/...
Yahoo ID: designercube : Yahoo id from cookie
https://amt.yahoo.com/amt/dosearch?.toke...
aTzx3iisRSYb4xBA--
: Yahoo id from form
https://amt.yahoo.com/amt/dosearch?.toke...
NkD38Ds2qaKixtng--
Browser: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
Maxthon; .NET CLR 1.1.4322; FDM)
REMOTE_ADDR: 84.9.193.13
REMOTE_HOST: unknown
Date Originated: Tuesday June 27, 2006 - 12:08:10
-------
Guess who is the next yahoo striker to kick the ball back to me?i vse written similar emails over past 2 month
Hello Danny,
I empathise with your frustration, and am sorry to report that, although I do not work for Yahoo or any of it's affiliates, I am almost certain you will either not get a response from Yahoo Headquarters, or they will reply with the same bulldust apologies you've been getting.
Your messages implied you use email, particularly the storage of messages and addresses, as part of your business dealings, and is integral to your ability to earn your living. I strongly suggest you sign up with a globally acreditted organisation that guarantees safe and secure transfer of email direct from the ISP to your hard drive (not internet based), or if you need it to be internet based so you can access email from any PC anywhere, go with a company that provides a service you need to pay for, such as Yahoo Premium services, or MSN Hotmail Premium services. when one of those customers has a problem, it is dealt with THAT DAY, and they establish VOICE based communication with you about the problem with a real physical person within minutes of receiving word of the existence of a problem of this magnitude.
Because you are not paying for your account, it is filed with all the other thousands of complaints they receive every DAY, and most complaintants figure out the problem on their own, or with the advice given by the low level techs. The rest simply give up and work around the problem till Yahoo (when they're good and bloody ready) will provide a programming patch for all their software. Overhauls like this are rare, expensive and time consuming, so cannot be justified unless enough people with yahoo accounts send in complaints that their machine is presenting with the same problem and Yahoo has to yield to customer demand or lose registerers.
Therefore my advice is this. Send out an electronic SPAM petition asking people to try the feature in the same way your problem is presenting, and if it occurs in theirs send in a complaint to Yahoo Customer Service.
To fight a company, you have to think like a psychopath, because the average corporation is medically diagnosed as having a pathological persuit of profit and power. This is proven in the movie documentary "The Corporation", made by three antiglobalisation activists. I suggest it to everyone who has a beef with global society today. I strongly suggest you DON'T SEE IT: it's likely to make you very mad, and I don't want anyone to experience the same fit of rage I felt after watching it.
Blessed Be.
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